Returns... We Want You To Be Happy!
As a quaint boutique, we strive to make each purchase a wonderful experience for our customers. If you are not pleased with your item, you may return it for store credit!
Items are eligible for return if they:
- Have all tags attached AND have original receipt/invoice
- Are unworn, unwashed, and in the same condition as they were shipped out
- Postmarked/shipped within 14 days of purchase date
ALL sale merchandise is a FINAL SALE.
Please do not attempt to return if an item doesn’t follow these criteria, as our returns department will have to decline the return. Returns will not be accepted with obvious wear and tear, such as make-up stains, deodorant markings, and/or rips and tears to clothing. If an item is received damaged, please please contact us directly within 48 hours of receiving your package so we can best assist you with this issue.
If your items meet the above criteria, we will accept returns postmarked within 14 days from the date your order was placed. A refund will be issued in the purchase amount (minus shipping charge) as an online store credit code. Once we receive your return, you will receive an e-mail from Ali J Boutique within 3 business days with a personalized code to be redeemed online or in-store.
To return an item by mail, please package your item(s) and include the original invoice indicating which items you are returning and why. Mail your return via USPS or UPS to:
Ali J Boutique
15 Main St. S
New London, MN 56273
Return shipping cost is the responsibility of the customer. Please understand that as a small shop with limited quantities, the likelihood that you will be able to exchange the same item for a different size is very low. Thankfully, we are continually updating our site with darling styles!!
We suggest you insure your package or create a tracking code through UPS or Fed Ex, as Ali J Boutique is not responsible for packages that get lost en route back to us.
Please note: Policy is effective as soon as an order is placed online. Orders cannot be canceled once they are in our system. To change the size of an item, call us at 320-354-3040 Mon-Fri, 9 am to 5 pm Central time. If the order has already shipped out, we will be unable to retract the order.